Dissatisfaction with public services
Graphs on this page:
A third of people think that their council does not provide high quality services. This proportion is broadly similar is all types of area, at all income levels, in all housing tenures and in all social classes.
Definitions and data sources
This indicator examines the proportion of people dissatisfied with the overall level of service provided by their local council. Each graph shows the proportion who think that the services provided are not of high quality, where this is defined as those that said they ‘tended to disagree’ or ‘strongly’ disagreed’ with the statement “do you agree/disagree that council provides high quality services”.
In the first graph, the data is broken down by the type of area using a six category urban-rural hierarchy stretching from the four cities at one end to remote rural areas at the other. The definitions are: ‘the four cities’: Glasgow, Edinburgh, Dundee and Aberdeen; ‘other urban’: population between 10,000 and 125,000; ‘small accessible’: population between 3,000 to 10,000 and within 30 minutes drive of a settlement of more than 10,000; ‘small remote’: population between 3,000 to 10,000 and more than 30 minutes drive of a settlement of more than 10,000; ‘accessible rural’: population less than 3,000 and within 30 minutes drive of a settlement of more than 10,000; and ‘remote rural’: population less than 3,000 and more than 30 minutes drive of a settlement of more than 10,000.
In the second graph, the data is broken down by the level of deprivation of the area, using the 2006 Scottish Index of Multiple Deprivation.
In the third graph, the data is broken down by net income quintile. Note that these incomes are the net income of the highest income earner in the household and partner (if applicable). As such, they are not directly comparable with other surveys and single person households will be disproportionately represented in the poorest quintile.
In the fourth graph, the data is broken down by housing tenure.
In the fifth graph, the data is broken down by social class (omitting those whose social class is not known, which is around a third of them).
The data source for all the graphs is the Scottish Household Survey (SHS). To improve its statistical reliability, the data is the average for the latest three years.
Overall adequacy of the indicator: high. The SHS is a large survey designed to be representative of private households and of the adult population in private households in Scotland.